I sent in a bad MK II magazine to have Ruger repair it and I got it back saying the gun it fits is old and they won't repair it. I did manage to get the mag apart and yes I sent it to them in parts but is a MK II too old for Ruger repair to handle?? Funny they included a note stating I could buy a new magazine from them for $24.99.
Not impressed with Ruger repair
- Thread starter DeDuBe
- Start date
gatorhugger
Blackhawk
You sent an OLD MAGAZINE (in pieces) in for repair??
No offense, but I am sure they got a laugh at that.
You probably spent more on postage than a nice used one costs.
No offense, but I am sure they got a laugh at that.
You probably spent more on postage than a nice used one costs.
DeDuBe ... While I can appreciate your disappointment, I think most here would not likely send in an old worn out magazine for service. I am curious of the following however:
1. Did you contact customer service before you sent it in?
2. If you did speak with CS before sending the magazine, did they indicate that they could/would service it under warranty?
3. What was wrong with the magazine that caused you to seek repair?
1. Did you contact customer service before you sent it in?
2. If you did speak with CS before sending the magazine, did they indicate that they could/would service it under warranty?
3. What was wrong with the magazine that caused you to seek repair?
CraigC
Hawkeye
Uh, what? You sent in a magazine for repair??? Buy a new one and go on about your business.
No I didn't contact customer service before I sent in the mag. The old mag wouldn't work at all and I purchased a new one which worked great. I figured it was a bad design and Ruger would just send me a new one. Postage was only about 2 bucks and a mag from Ruger was quoted at $24.99. Really if they can't repair a crappy designed mag just send back a new one. What will they do with my "old gun" if I need to send it in?
captainkirk
Blackhawk
Not to be flip, but most folks consider magazines to be "disposable parts". They just wear out over time - springs, feed lips, followers, bodies - if the body is still in good shape, it might be worth a try sometimes. I think the "ban" of several years back got folks into the frame of mind to make mags last forever with rebuild kits. Yes, some can be rebuilt, but it is often better to just replace them.
captainkirk
captainkirk
Sent in an old one of a"crappy design" and a new one worked great??? Is the new one of a different design? :? Mags wear since they're the parts that are loaded, unloaded over and over again. Often they're not treated with the same amount of care the gun is. They get dropped and usually somewhat neglected. It's just something we all have learned and don't fret over it. Besides, $25 is darn cheap for a mag.
Still curious if this new one is of a different design than the old one you sent in in pieces. :roll:
Still curious if this new one is of a different design than the old one you sent in in pieces. :roll:
I've only "worn out" one magazine in my life--Colt .22 conversion for 1911. After 20-25K rounds, the cheap pot-metal follower won't lock the slide open anymore, the floorplate broke in half (I epoxied it back together), and the spring is so weak it sometimes won't feed the last couple rounds.
The mag body is still fine, though--no wear or change at all that I can see or detect.
The mag body is still fine, though--no wear or change at all that I can see or detect.
CraigC
Hawkeye
Crappy design??? Do you have any idea what you're talking about??? Somehow, I think not. It's one thing to come in looking for knowledge but when it's only to complain and your posts are dripping with such arrogant ignorance, I pull few punches. Magazines, for the most part, don't get repaired they get replaced. You sure as hell don't send a manufacturer a worn out magazine from secondhand gun and then complain that they didn't fix it free of charge. Ruger's customer service is exemplary but this is pushing things way too far. Buy a new magazine ($19 online) and pick up a book, it's obvious you need an education. :roll:DeDuBe":34vaz2ag said:
reakin
Single-Sixer
We sure now how to welcome a newcomer, don't we?
DeDuBe - don't let this one thread get you down. Lots of good information on this site.
reakin
DeDuBe - don't let this one thread get you down. Lots of good information on this site.
reakin
DeDuBe ... By all accounts, this is one of the most civil firearm forums on the net (other than the political section :lolDeDuBe":2lxs7ajl said:
. I think the negative tone here was primarily due to your assertion that Ruger CS was somehow suspect because they didn't replace an old worn out mag. While you're certainly entitled to your opinion on this issue, don't expect those of us here who have had excellent service from Ruger over many years to sit by and let someone take what was obviously seen as a "cheap shot" regarding Ruger CS without offering a few pointed comments :wink:.CajunBass
Single-Sixer
Sometimes you just have to put your big boy pants on and take the whipping.
Time to end this squable. Heres the facts with out any bashing or complaining. I bought 4 guns from one guy, 2 Phoenix HP22, a Hi Point C9, and the Ruger MK II. The Ruger was a gift bought with retirement gift money from my employer. I sent in both Phoenix 22's and the Hi Point C9 just to have them looked at and repaired. The Ruger was in great shape so I didn't see the need to have it looked over. The 2 Phoenix 22 came back in new codition as did the Hi Point C9. I waited for warmer weather to go to the gun range, well mostly because the ranges were snowed in. The only gun that acted up was the Ruger so went to the LGD and bought a new mag. The Ruger shot perfect so I assumed it was the old mag which was a different design than the new. I have since bought 2 more Ruger mags for the MK II which work perfect and love the gun. I installed Volquartsen grips and a red dot scope. Of the 3 gun manufactures Ruger was the only one to return the mag without repairs. The cost for all the repairs to the Phoenix Arms and Hi Point was shipping to the manifactures only. I have 3 Rugers and will probably purchase more.
CraigC
Hawkeye
You're just digging yourself deeper. A worn or damaged magazine from a secondhand gun is not Ruger's problem, it's yours. The magazine is a high wear, disposable component. Do you hold Chevrolet responsible for your brakes wearing out in 60,000 miles? Tires going bald in 30,000 miles? Or the oil turning black after 6,000 miles? Certanly not. Maybe I'm just too deep to see things from a different perspective but sending a used, abused or damaged magazine to a manufacturer is stupid beyond words.
You do realize that the MK-series (and its predecessor the Standard auto) has been in production since 1949 with millions sold, right? There never was a poorly designed magazine. It changed, so what, don't read anything into it.
You do realize that the MK-series (and its predecessor the Standard auto) has been in production since 1949 with millions sold, right? There never was a poorly designed magazine. It changed, so what, don't read anything into it.
contender
Ruger Guru
DDB,, I will say that in general,, negative comments around here only come when folks feel the other poster started with negative comments. You are new here,, and occasionally when a newcomer starts off with negative comments,, they get suspected as being a troll,, trying to cause problems.
All that said,, if you were offended,, I will apologize. However,, in your first post,, you failed to give good details,, and "attacked" the customer service for them not treating you as you thought they should. That,, & the comments about a bad design.
The design is a tried & true proven design. But,, you have mentioned twice that the magazine the won't work is "a different design." Could you please describe the differences in the "good" magazines vs the "bad" one? You mentioned the gun is a MKII. Are you sure you have a MKII magazine? It could be an older MKI or Standard magazine. Or possibily a 22/45 magazine that has been modified? Maybe somebody else tried to customize the magazine?
If the magazine is just old, worn, damaged etc,, I too would agree that Ruger is correct in not replacing it. I buy a lot of magazines for my competition guns,, and I do so knowing I will be dropping them, throwing them etc,, and they will eventually get damaged from MY abuse. If a previous owner abused the magazine,, and as you have found,, new ones work just fine,, then it's obvious that the mag has issues. But to bash Ruger CS for not replacing it,, may be a little out of line.
Thanks for more details in your second post,, but I'd love to hear about the differences, Pics would be even better.
All that said,, if you were offended,, I will apologize. However,, in your first post,, you failed to give good details,, and "attacked" the customer service for them not treating you as you thought they should. That,, & the comments about a bad design.
The design is a tried & true proven design. But,, you have mentioned twice that the magazine the won't work is "a different design." Could you please describe the differences in the "good" magazines vs the "bad" one? You mentioned the gun is a MKII. Are you sure you have a MKII magazine? It could be an older MKI or Standard magazine. Or possibily a 22/45 magazine that has been modified? Maybe somebody else tried to customize the magazine?
If the magazine is just old, worn, damaged etc,, I too would agree that Ruger is correct in not replacing it. I buy a lot of magazines for my competition guns,, and I do so knowing I will be dropping them, throwing them etc,, and they will eventually get damaged from MY abuse. If a previous owner abused the magazine,, and as you have found,, new ones work just fine,, then it's obvious that the mag has issues. But to bash Ruger CS for not replacing it,, may be a little out of line.
Thanks for more details in your second post,, but I'd love to hear about the differences, Pics would be even better.
I_Like_Pie
Blackhawk
Welcome to rugerforum! Understand your frustration.
Next go round post a picture with the problem and the folks here might be able to identify/recitify the problem without even needing to send the part in to ruger.
MK series mags are not usually broken....rather bent. Have some from early 50's guns with untold rounds. Worked 100% until I end up bending one.
Next go round post a picture with the problem and the folks here might be able to identify/recitify the problem without even needing to send the part in to ruger.
MK series mags are not usually broken....rather bent. Have some from early 50's guns with untold rounds. Worked 100% until I end up bending one.
JimHnSTL
Single-Sixer
i wonder what ruger would have done had the magazine been whole and not in parts? my past experiance with ruger's C.S. has been great. also i have found out if i call first, explain my issues even if it's my fault, they will tell me to send it in anyway. i get the name of the person i talked to, put it on a letter to repair explaining this person told me to send it in and i get issues taken care of. it's all about comunication i have found, and not just with Ruger. any one, any company, ya got's to be upfront and honest with them especialy when it is something that is not their fault. (such as sending in an item you took apart and could not reassemble)
wetidlerjr
Single-Sixer
This thread went well... :roll:
Flash
Buckeye
DeDuBe":11ecq63l said:
:lol: Every tribe has it's headhunters.
When you really think about it, don't you feel that Ruger's customer service is bad because they won't give you a free magazine? Doesn't that sound a little unfair? It most likely has outlived it's usefulness and needs to be replaced. A set of grips would fall into the same category. Just buy another magazine and enjoy your Ruger again. :idea: Why don't you really treat yourself and buy a new Ruger.
Bucks Owin
Hunter
You wanna see ol CraigC get really riled, start a .44 Spl vs .45 Colt flamefest! :lol: (Just raggin' on ya CC.. :wink: )DeDuBe":qmf78upc said:
