Well, while those things should not happen, they sometimes do. I would attribute most of this to the fact that Ruger does not see clearly that collectors are a positive for their business. The folks who work in that section do so under circumstances which are not condusive to always providing proper and accurate information. Ruger needs to put more resources and money into providing info to collectors and to maintain their history as accurately as possible. The contact I had with the blue collar workers there impressed me. Just my thoughts. David