I had a very bad experience with them. This past spring I decided to switch from .357 to .44 spl as my primary caliber. I had been looking at their website for some months, drooling over the minty, vintage Smiths. I ordered a 624 listed as ' 97% wood, 98% metal '. I paid a lot of money for that gun. When I went to my FFL to pick it up, the guy behind the counter said, boy it's stiff, and I cleaned under the extractor star for you. The action was sluggish every three or four pulls in DA and SA and the trigger was erratic, sometimes three pounds, sometimes well under half a pound (hair trigger). On top of that when I contacted S&W about repair, they told me it was subject to recall for improper cylinder steel. Turns out the recall was well know by any Smith aficionado.
It was shipped by Fugate with no paperwork of any kind, no receipt, nothing with their name on it. E-mails went un-answered (they were very good about e-mails when I had it on lay-away).
Sent it off to S&W for repairs and recall testing. Seven weeks and $140 later I got it back, good as new. Now it's one of my favorites along with my 5.5" Bisley in .44 spl, but what a rip off Fugate was.