Acceptable level of finish on new Super Blackhawk

[ErikW]

Hi,

I recently received a new Super Blackhawk but I must say that I am a bit dissapointed with the overall finish of the gun. It has tool marks and scratches. The grinding work on the mainframe is sloppy and it seems the Base pin latch hole is drilled to low.

I know that it is a relatively cheap revolver and that you should not expect it to look like a "Freedom arms", but what is an acceptable level of finish? I have a 10/22 and a Mark III and I have nothing to complain about in terms of finish on these, so I know that not alla Rugers looks like my blackhawk.

Since I live in Sweden and ordered the gun through a swedish distributor (that do not stock this modell) it will be quite a process to return it to Ruger and have it replaced. So before I start that process I would like to know if this is what to expect, or if my gun is one that should not have passed the quality controll.

Please have a look at the pictures below and let me know what you think.

Best regards
Erik

 

[Danjet500]

Your call but I would send it back. Send the pictures to Ruger first and hopefully they will pick up the shipping charges.

 

[gmartinnc]

It's up to you. If it shoots like it should without having to move the rear sight way off center and everything else works ok, I might be inclined to keep it but only if I bought it to use. Now if I wanted it for a keepsake to take out and look at, it would probably have to go back.
Ideally, a gun will both look good and shoot good, but given the choice of only one of those features, I'll take the shooter.

 

[Chuck 100 yd]

I have bought more than six new Ruger handguns in the past 12 months and none of them had anything like what you have pictured.
I would E-mail Ruger`s CEO and attach those pictures along with a polite message. I am sure that one has been out on a display at some point with much handling and also some of that should have not gotten past quality control.
I am sure Ruger will make it right. SORRY FOR YOUR INCONVENIENCE. :(

 

[WMB30]

What ever it takes send it back.

Bill

 

[Hammerdown77]

Wow, that one really needs to go back to Ruger. Somebody screwed up letting that one out the door.

 

[Long Haul]

Unless I needed it I would send it back.

 

[mattusmc45]

Looks used!

 

[NitroAcres]

Looks like it was a "USED" gun sold as "NEW".

 

[CraigC]

I agree it looks like a used gun. Wouldn't be acceptable to me on a new sixgun.

 

[Fuzzy Sites]

I am surprised that got out the door. There's no way that is an acceptable example of a "NEW" SBH. It looks like it is used or maybe it is a "set-up" gun for secondary operations. I couldn't live with it. It would go back to Ruger. I agree with the others...e-mail letter and pics first.

 

[flatgate]

That's totally unbelievable! It looks like a gun that's been completely "mis-used".

flatgate

 

[Lee Martin]

If that's straight from the box that's the worst I've ever seen. Deifnitely send it back.

 

[RME]

You paid for a new gun, you should get a new gun. Looks terrible & I surely would send it back.

RME

 

[Rafsob]

Not unbelievable!!! I have seen this stuff more then I should. don't know what is going on at the factory, but can anyone say no Quality Control??? What a shame. Call and ask for a call tag for return an make them pick up the shipping bill. Send it back!!!

 

[ErikW]

First of all - Thanks for all your answers.

I have not bought the gun to have it as "keepsake", it will be used, and it actually shoots well. But I chose this modell partly because I think it's beutiful, and the marks detract from that impression. I know I will not be able to stop thinking about it everytime I pick up the gun. The base pin latch hole worries me a bit as well. If you had all told me that this is what a Ruger usually looks like, then I might have accepted it and tried to fix it myself. But after reading your comments I sent a message to Rugers Customer support. I have received an email address to a person responsible for Sweden and will send her the photos today.

BR
Erik

 

[powder smoke]

Erik I would get it back to them asap. That is Terrible!

Not making excuses but Ruger is flat out at right now making guns
as fast as possible to fill orders.Obama has been good gun salesman!

That IS the roughest one I have ever seen unacceptable IMO

As someone mentioned forward photos to Ruger and ask them to cover shipping. ps

 

[gmartinnc]

First of all - Thanks for all your answers.

I have not bought the gun to have it as "keepsake", it will be used, and it actually shoots well. But I chose this modell partly because I think it's beutiful, and the marks detract from that impression. I know I will not be able to stop thinking about it everytime I pick up the gun. The base pin latch hole worries me a bit as well. If you had all told me that this is what a Ruger usually looks like, then I might have accepted it and tried to fix it myself. But after reading your comments I sent a message to Rugers Customer support. I have received an email address to a person responsible for Sweden and will send her the photos today.

BR
Erik

Tell us some more about the base pin latch hole. Is it not catching the base pin or what?

 

[jules]

For a new gun? I doubt I could live with it.
Not sure how you go about it where you live or what your laws are but I have to ask. You didn't notice all this before you accepted it?

 

[ErikW]

Tell us some more about the base pin latch hole. Is it not catching the base pin or what?

I have fired 50 rounds and during these the base pin came loose once. It might have been a one-off, but then again, if the latch isn't locking the base pin 100% now, it will probably get worse over time. Furthermore it does not look good.

For a new gun? I doubt I could live with it.
Not sure how you go about it where you live or what your laws are but I have to ask. You didn't notice all this before you accepted it?

I received the gun by mail so I couldn't examine it before picking it up. Besides, when I first got it I noticed the rough finish but wasn't sure what expect since Rugers are said to be "a bit rough".

But today I got a mail from Rugers service deparment saying that they will replace the gun. They will contact the swedish distributor and arrange for the logistics. I must say that Rugers customer service really seems to be of the highest class - I'm really happy with the response.

Thanks again for all your input.

 

[Cholo]

But today I got a mail from Rugers service deparment saying that they will replace the gun. They will contact the swedish distributor and arrange for the logistics. I must say that Rugers customer service really seems to be of the highest class - I'm really happy with the response.

Their service is the best and you'll love your new gun!

 

[wideglide]

Both of my new Stainless Steel Blackhawks had similar rough spots as in your first picture showing the left side aft and below the rear of the cylinder. In fact both of mine look similar but not quite as bad as yours.

 

[jules]

Glad to see you got it worked out.

 

[gmartinnc]

Tell us some more about the base pin latch hole. Is it not catching the base pin or what?

I have fired 50 rounds and during these the base pin came loose once. It might have been a one-off, but then again, if the latch isn't locking the base pin 100% now, it will probably get worse over time. Furthermore it does not look good.

For a new gun? I doubt I could live with it.
Not sure how you go about it where you live or what your laws are but I have to ask. You didn't notice all this before you accepted it?

I received the gun by mail so I couldn't examine it before picking it up. Besides, when I first got it I noticed the rough finish but wasn't sure what expect since Rugers are said to be "a bit rough".

But today I got a mail from Rugers service deparment saying that they will replace the gun. They will contact the swedish distributor and arrange for the logistics. I must say that Rugers customer service really seems to be of the highest class - I'm really happy with the response.

Thanks again for all your input.

From the photos it seemed like the latch was where it was supposed to be. That is probably done with CNC machinery so it was most likley in the right place. I'll bet there was some trash somewhere that prevented it from locking completly that one time. Anyway, I'm glad you have this resolved, and was afraid that given your location, it would have been much harder. Ruger is a great company and I don't see how they can offer the products they do at the price they sell them for, and still do it all in the USA.