Ruger Service

[writwing]

Just called Ruger Service. It was very reassuring to speak with a person who had a personality and really listened to what I had to say. He also took the time to talk about the recent winter storm here in CT and NH. I wish I could let his supervisor know!

 

[Model48]

I called Ruger about a month after the purchase of a new MKIII semi. I was experiencing a FTF at least once per mag, sometimes more. I did not expect to get to talk to a person and figured I was headed down the road of sending it back and waiting for my new toy to return. Much to my suprise, I got a live technician who talked with me like he had all day to do so. During the call he gave me a list of things to check (in order) and how to correct them. Told me to call back if it did not resolve the issue. I have to say in our litigious society, I was quite suprised I was able to have this discussion since I am not a gun shop or a smith - just a consumer. oh yeah - and problem solved without having to send the gun back. I'm a big fan of Ruger.

Model 48

 

[Ashlander]

Twice in the last several years I sent guns to Ruger, once to Prescott and once to New Hampshire and both times they more than fixed the problems -- they changed out every worn part and shipped the guns back at no cost to me. My goodness.

 

[Ruger Gal]

Just called Ruger Service. It was very reassuring to speak with a person who had a personality and really listened to what I had to say. He also took the time to talk about the recent winter storm here in CT and NH. I wish I could let his supervisor know!

I'll bet'cha that it was Gil! You've described him perfectly! He's incredible and I ask for him personally whenever I can!

You can do even better than letting his supervisor aware. Go to Ruger's site and at the top under 'News and resources' is a prompt to give the CEO an email, which he reads and appreciates all feedback!!

Funny, I just got done doing the same exact thing this morning!