LCP problems and Ruger solution

[Phil Trimble]

Bought my LCP last Mar.and fired 347 rounds,experiencing 6 feed and 2 ejection jams.Ruger performed the following repairs: Replaced the barrel,guide rod,hold open,recoil springs(inner and outer) and slide. Took it to the range and ran 7 Hornady self defense and 50 FMJ flawlessly. This was the first time I've had to go to Ruger with a problem and they exceeded my expectations.Bravo Zulu!

 

[jimjc]

You know any company can have a problem with a product but the good companys take care of the customer. I believe Ruger is a good company and glad to hear you`ve been well taken care of...now all you have to do is do some shootin.................

 

[NixieTube]

I've talked with people at Ruger two times since buying my SR9 1.1 and I've never been anything but impressed. I had one woman there return a phone call to me over a weekend and I'm very sure that if I ever had to send mine back for service it would be an easy and painless thing to do.

I can't say that about almost any other product I own. They stand behind their products and they do it with a smile, and they want their customers to be satisfied, in my experience.

You put in a call to their Customer Service department and ask a question and the person calls you back during a weekend with a detailed response? An actual person who lives in the United States? That's almost unheard of right now, but Ruger does it.