Army policy was to have in-person notifications. After my tour in Vietnam I was assigned to a large Army hospital in Denver, where among other things I was on a roster of officers to serve as the person to accompany the chaplain on death notifications. I had to perform this duty more than once, and in many ways was the worst thing I ever had to do in my 24 years of service. I never had much info to share with the family, only something like “your son lost his life while engaged in operations against hostile enemy forces 150 miles northwest of Saigon”. Families wanted more information, but at the time of the notification that was literally all the info I had. Because the notifications were being made in the civilian community, the appearance of a military staff car and two uniformed officers coming to the door was not necessarily understood as to what it meant. Being met by a smiling woman, who said “how nice that the Army sent you men here to thank me for my son’s service while he is in Vietnam” was followed by screams and hysteria when the chaplain told her the real reason for the visit. I truly dreaded when my name came up on the duty roster for this awful task.