VonFatman
Blackhawk
I'm getting a suppressor & chose the new 22/45 LITE as the handgun platform (a 10/22 with a threaded barrel is also in my future)
I bought the LITE gun Thursday. Unfortunately, upon opening the box and giving it an inspection, it had a 1/2" scratch on top of the receiver. Had it been stainless, I might have lived with the scratch knowing I could rub out a stainless gun.
However, being the scratch was in the anodized aluminum....I had to either live with a rather glaring scratch or call Ruger. I called Ruger.
I told the lady about the scratch and that it was on the gun when the box was opened. With NO prodding or asking....she cheerfully offered to e-mail me my return label (Next Day Air) and told me what to include in the box. I had it carefully packed and shipped on Friday/yesterday afternoon.
I wish I'd have been able to offer at least an abbreviated "Range Report"...but alas, I never fired the gun (just a few dry fires).
I have to hand it to Ruger. That was fantastic customer care! The lady took my word on the scratch. She did so with no hesitation.
It's a sad commentary that I was expecting an argument. Not so with Ruger. Including this purchase, I've only ever purchased five new Rugers (I prefer the older guns as a rule)...I'll certainly continue to recommend Ruger as a company gun owners (or future gun owners) can depend upon to back up what they sell.
Since I'm at least six months out on getting my suppressor...this little hic-up will not be a problem for me. In fact I'll get my trigger parts ordered and be ready to install them when the gun is returned.
Bob
I bought the LITE gun Thursday. Unfortunately, upon opening the box and giving it an inspection, it had a 1/2" scratch on top of the receiver. Had it been stainless, I might have lived with the scratch knowing I could rub out a stainless gun.
However, being the scratch was in the anodized aluminum....I had to either live with a rather glaring scratch or call Ruger. I called Ruger.
I told the lady about the scratch and that it was on the gun when the box was opened. With NO prodding or asking....she cheerfully offered to e-mail me my return label (Next Day Air) and told me what to include in the box. I had it carefully packed and shipped on Friday/yesterday afternoon.
I wish I'd have been able to offer at least an abbreviated "Range Report"...but alas, I never fired the gun (just a few dry fires).
I have to hand it to Ruger. That was fantastic customer care! The lady took my word on the scratch. She did so with no hesitation.
It's a sad commentary that I was expecting an argument. Not so with Ruger. Including this purchase, I've only ever purchased five new Rugers (I prefer the older guns as a rule)...I'll certainly continue to recommend Ruger as a company gun owners (or future gun owners) can depend upon to back up what they sell.
Since I'm at least six months out on getting my suppressor...this little hic-up will not be a problem for me. In fact I'll get my trigger parts ordered and be ready to install them when the gun is returned.
Bob