Let's put the soda and ice dispensers out in the dining area and tell the customers to help themselves to free refills. It's ok, we don't need anybody checking that straws and napkins are full and ice comes out, clean up spills, the customers can come and tell us when things are wrong. No problem. Then, in comes the person who requests water and suddenly an "unavailable" employee becomes available to go out and spy because you know they are after free soda. If you place free (refills) products in a public space and say "have at it", how do you expect to keep control over it? I often question the validity of the highly touted MBA degree.