Maybe you should reconsider ever shopping there again? Whether or not the distributor will provide an exchange to reimburse the retailer is not your problem. Regardless, Ruger will most certainly fix it for free; including shipping.
Yes, I would send it back to Ruger. Not sure I would expect the seller to exchange it. But I think the holes should line up better than that. And a little less gap at the front of the cylinder. You are just not going to be happy with it unless it is corrected. I have bought 2 new Ruger handguns in my time and had to send each back. So I know it hurts.
Misalignment between chamber and barrel bore isn't timing, it's misalignment.
Looking down the bore can be deceiving, if you drop a range rod and snag that ledge, there's your answer.
To alleviate this issue, I take a range rod and a set of feeler gauges to the shop before I ever sign my name to receive any revolver. Pretty straight forward. Either you buy it with the intent to send it back for correction, you don't buy it, or you confirm that your potential purchase has no disqualifying faults.
If you drop a range rod and it doesn't line up, OR if you have 11thou B/C gap, Ruger will replace it. This revolver has both. Why would you not send it in?
This was a new gun sitting in the show case right next to a .44 Mag version.
I had been thinking of making a trade for a gun like that and in 45 Colt/454 and happened to see it.
Gave it a quick visual but didn't think to check for cylinder alignment issue.
Never had that issue on my other Rugers.
Anyway it will be replaced or fixed...just called and a return slip is in my email.
Had to hold it at an angle to take the picture and when you look straight in it looks just like the pic.
Believe me an .011 gauge slides in without any struggle and a .012 is snug.
Been measuring machinery for over 40 yrs....tool and die trade ya know.
It was shipped to Ruger today.
I was just surprised to get a revolver of that level that far out of spec. but maybe I've been lucky on my other le$$ expensive Ruger SA revolvers which were well within specs.