Revolver-Time
Single-Sixer
As you all may recall, I sent my new Lipsey's 44 special back to Ruger in October. After saying they were going to repair it and refinish it they decided not to repair it but replace it. They called and offered to replace it with a Vaquero. I didn't want a Vaquero, I wanted my 44 Blackhawk. They said they would send one when they became available.
Today, I called to inquire about the status. They said none were available and they could not tell me when a production run would be made. I asked if they were privy to a production schedule and they said they did not know when the 44 special Blackhawks would be produced. I was not satisfied with that answer and asked for a supervisor to call me. A very well spoken lady called me back in less than an hour and said they found a blackhawk in the warehouse and would have a tech check it out and ship it in about another week.
Today was my fifth call to Ruger about this matter. To me however, Ruger should have been able to carry out this process without my prompting. The people there are great, it is the process that needs work.
Today, I called to inquire about the status. They said none were available and they could not tell me when a production run would be made. I asked if they were privy to a production schedule and they said they did not know when the 44 special Blackhawks would be produced. I was not satisfied with that answer and asked for a supervisor to call me. A very well spoken lady called me back in less than an hour and said they found a blackhawk in the warehouse and would have a tech check it out and ship it in about another week.
Today was my fifth call to Ruger about this matter. To me however, Ruger should have been able to carry out this process without my prompting. The people there are great, it is the process that needs work.