Gene
Single-Sixer
I'm not sure if this is the correct board to post this, if it isn't, moderators please move. Thank you.
I have owned Ruger revolvers and pistols for at least 50 years. I have never had a problem with any of them so I had no experience with their customer service.
Awhile back I purchased a used NM Blackhawk in .45 Colt from a member here. It was manufactured in 1980 but appeared in good mechanical operating condition. I have arthritis in my shooting hand and couldn't stand the standard BH hammer as I had to rotate the gun down in my hand to reach the hammer to cock it.
A couple of members here recommended switching out the stock hammer for a Super BH hammer as it would be easier to reach. I purchased one and followed the directions, (video), on Ruger's site for disassembly of the BH. I installed the new Super BH hammer and reassembled the gun according to their reassembly instructions but the gun wouldn't operate correctly.
I got ahold of member Hondo44 and asked him for any tips. He was very gracious, (thank's my friend!), and gave me some tips but no matter how many times I tried, the gun still wouldn't operate as it should.
Now I'm not a gunsmith or a talented handyman but I'm fairly adept at fixing things but this was frustrating me beyond belief.
I decided to just send it to Ruger to have them sort it out. I called them and they said it would be $90.00-$130.00 depending upon if there was something wrong with the hammer and it needed replacing and those prices included the standard $30.00 return shipping cost. I said that would be okay and they instructed me how to ship the gun to them.
I neglected to ask them for an estimate of how long this might take but I went and shipped the gun to them. About a week later they sent an e-mail stating they had received the gun and would make every effort to expedite repairs.
Then approximately two weeks later, I received another e-mail stating the gun had been serviced and shipped back to me. They provided a tracking number and date when it would arrive. I was kind of taken back as there was no e-mail or phone call stating what the charges for services were.
The gun arrived exactly when they said it would. It was expertly packed in a Ruger cardboard box that was in another outer cardboard box. Luckily so as there was a fairly large gash on one end of the outer box that had penetrated BOTH boxes where I'm sure UPS had thrown it around somewhere down the line.
Now here's where it gets good! I opened the boxes and luckily there was no damage to the contents. Inside was my gun, a very nice Ruger trademark embossed microfiber polishing cloth, some literature, an owner's manual, the original rear sight and an invoice.
Here's where it gets GREAT!! The gun had the Super BH hammer installed and was functioning like a new gun and the rear sight was now a new upgraded one! The invoice stated that they had replaced all internals, replaced trigger, cylinder latch, all springs, plungers and rear sight! It also stated they had adjusted timing, end shake repaired, safety functions checked and test fired!
Here's where it gets UNBELIEVEABLE!!! NO CHARGE!!! So basically I now have a NM Blackhawk that's completely brand new mechanically that Ruger rebuilt for free. My head's still spinning over this!
I want to profusely thank Ruger and I also want to thank the members here that recommended the Super BH trigger to me, which by the way is now much easier for me to cock and a special thanks to Hondo44 for his generous help.
Customer service doesn't get better than this!
I have owned Ruger revolvers and pistols for at least 50 years. I have never had a problem with any of them so I had no experience with their customer service.
Awhile back I purchased a used NM Blackhawk in .45 Colt from a member here. It was manufactured in 1980 but appeared in good mechanical operating condition. I have arthritis in my shooting hand and couldn't stand the standard BH hammer as I had to rotate the gun down in my hand to reach the hammer to cock it.
A couple of members here recommended switching out the stock hammer for a Super BH hammer as it would be easier to reach. I purchased one and followed the directions, (video), on Ruger's site for disassembly of the BH. I installed the new Super BH hammer and reassembled the gun according to their reassembly instructions but the gun wouldn't operate correctly.
I got ahold of member Hondo44 and asked him for any tips. He was very gracious, (thank's my friend!), and gave me some tips but no matter how many times I tried, the gun still wouldn't operate as it should.
Now I'm not a gunsmith or a talented handyman but I'm fairly adept at fixing things but this was frustrating me beyond belief.
I decided to just send it to Ruger to have them sort it out. I called them and they said it would be $90.00-$130.00 depending upon if there was something wrong with the hammer and it needed replacing and those prices included the standard $30.00 return shipping cost. I said that would be okay and they instructed me how to ship the gun to them.
I neglected to ask them for an estimate of how long this might take but I went and shipped the gun to them. About a week later they sent an e-mail stating they had received the gun and would make every effort to expedite repairs.
Then approximately two weeks later, I received another e-mail stating the gun had been serviced and shipped back to me. They provided a tracking number and date when it would arrive. I was kind of taken back as there was no e-mail or phone call stating what the charges for services were.
The gun arrived exactly when they said it would. It was expertly packed in a Ruger cardboard box that was in another outer cardboard box. Luckily so as there was a fairly large gash on one end of the outer box that had penetrated BOTH boxes where I'm sure UPS had thrown it around somewhere down the line.
Now here's where it gets good! I opened the boxes and luckily there was no damage to the contents. Inside was my gun, a very nice Ruger trademark embossed microfiber polishing cloth, some literature, an owner's manual, the original rear sight and an invoice.
Here's where it gets GREAT!! The gun had the Super BH hammer installed and was functioning like a new gun and the rear sight was now a new upgraded one! The invoice stated that they had replaced all internals, replaced trigger, cylinder latch, all springs, plungers and rear sight! It also stated they had adjusted timing, end shake repaired, safety functions checked and test fired!
Here's where it gets UNBELIEVEABLE!!! NO CHARGE!!! So basically I now have a NM Blackhawk that's completely brand new mechanically that Ruger rebuilt for free. My head's still spinning over this!
I want to profusely thank Ruger and I also want to thank the members here that recommended the Super BH trigger to me, which by the way is now much easier for me to cock and a special thanks to Hondo44 for his generous help.
Customer service doesn't get better than this!