I ordered my Veridian Laser the same day I bought my SR9. It arrived in a very timely manner. Unfortunately, the battery door popped open on every shot. I contacted Veridian and they PROMPTLY sent me a replacement battery door. I went to the range to test the new door and it failed, too. When I got home, I wrote another email to them requesting a refund. THAT SAME DAY another battery door was in my mailbox. Tom and Michelle explained that they had retooled the battery covers. Lo and behold, that one failed, also. I got ahold of Tom again asking for a refund, via email. I immediately received a return shipping label, returned the unit and they sent a new laser (and a cool hat) in a week. I tested it that day - It works PERFECTLY.
These people went out of thier way to take care of me, they were very prompt in every communication and they were very polite. Seems I just got ahold of a lemon, but they took care of it.
Bye the way, My SR9 has had NO FTE, FTF or any other malfunction using handloads and various factory ammo. After around 800 rounds, the trigger has smoothed out to be one the best in my stable. I have experienced no barrel peening. The pistol is easy to clean, easy to maintain and very reliable and extremely accurate
These people went out of thier way to take care of me, they were very prompt in every communication and they were very polite. Seems I just got ahold of a lemon, but they took care of it.
Bye the way, My SR9 has had NO FTE, FTF or any other malfunction using handloads and various factory ammo. After around 800 rounds, the trigger has smoothed out to be one the best in my stable. I have experienced no barrel peening. The pistol is easy to clean, easy to maintain and very reliable and extremely accurate