LCP MAX and great Ruger customer service

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Jrken124

Bearcat
Joined
May 12, 2022
Messages
2
Location
Dover PA.
Just wanted to share an experience I recently had with Ruger customer service. I traded my original LCP in on the new LCP MAX last December. After three trips to the range with three different makes of ammo I concluded that I had an issue with the accuracy. At a distance of 7 yards the gun was grouping horribly low and left. Roughly five inches low and six inches left. At first I thought it was possibly the ammo but two other brands later with 150 rounds down range it was clear there was something wrong. Sights were centered so that was not the issue. I called Ruger and spoke to a very nice woman with customer service. I explained my concerns and she immediately set me up to have my gun returned to Ruger for inspection. I boxed it up and UPS was at my door to pick it up the following day and at no charge to me. Emails from Ruger over the next few days kept me informed of what was happening and in eight days my gun was back at my door via Fed Ex. again at no expense to me. A letter included stated that the barrel had to be replaced. No explanation as to why but it went on to say that the gun now shoots within their specifications. I went directly to my local range and put 50 more rounds through it. See target of my first 10 rounds at 7 yards. Needless to say whatever was wrong is right now and thanks to Ruger’s excellent customer service. They really do stand behind their products.
 

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frontstuffers

Single-Sixer
Joined
Sep 3, 2004
Messages
243
Location
Fort Worth, TX
Go to Ruger's web page. There is a place there to contact the head of Ruger. Drop him a line and tell him what great service you received. I can attest that he reads these and will respond most of the time. It's good to let him hear the good stuff, I'm sure he gets enough of the bad. Glad it all worked out for you.
 

Mauser9

Single-Sixer
Joined
May 20, 2022
Messages
171
Location
Ma.
Heard they have a good reputation concerning customer service. When I bought my R/A rimfire I felt the last round was not feeding from the magazine smoothly enough for some reason. I felt it could be a spring issue. A quick call and a new magazine was sent immediately free of charge. Nice to receive that kind of service.
 

NDAR15MAN

Bearcat
Joined
Jan 8, 2022
Messages
22
Mine is going back for the 3rd time Monday.
12 inches low 7 yards. Ruger keeps writing on ticket fired 30 rounds no issues. So what it goes bang. Sends me a bulls eye target he says is at 7 yards. Now way. Maybe target is 7 inches from muzzle when he shot his target. Range owner , myself and another man shot it off a tripod standing with 5 different brands of ammo at indoor Range. 7 yards. 12 inches low.
So more printed shipping labels. I attended to send it back a 100 times till they fix it. You want a bet it cannot be fixed. Then what ? MD
 

Mauser9

Single-Sixer
Joined
May 20, 2022
Messages
171
Location
Ma.
I feel for ya NDAR. Should not be having quality issues with a new gun. Bought that S&W CS-9 back in 99. Still shoots great with no BS issues. Then again that was a bit before the influx of the synthetic craze.
 

harley08

Single-Sixer
Joined
Jan 9, 2014
Messages
131
Just wanted to share an experience I recently had with Ruger customer service. I traded my original LCP in on the new LCP MAX last December. After three trips to the range with three different makes of ammo I concluded that I had an issue with the accuracy. At a distance of 7 yards the gun was grouping horribly low and left. Roughly five inches low and six inches left. At first I thought it was possibly the ammo but two other brands later with 150 rounds down range it was clear there was something wrong. Sights were centered so that was not the issue. I called Ruger and spoke to a very nice woman with customer service. I explained my concerns and she immediately set me up to have my gun returned to Ruger for inspection. I boxed it up and UPS was at my door to pick it up the following day and at no charge to me. Emails from Ruger over the next few days kept me informed of what was happening and in eight days my gun was back at my door via Fed Ex. again at no expense to me. A letter included stated that the barrel had to be replaced. No explanation as to why but it went on to say that the gun now shoots within their specifications. I went directly to my local range and put 50 more rounds through it. See target of my first 10 rounds at 7 yards. Needless to say whatever was wrong is right now and thanks to Ruger’s excellent customer service. They really do stand behind their products.
Ruger has great Customer Service; I too had a problem with a 5.56 Ruger Carbine fixed - with no charge (sent me a new barrel)
Rocko Rizzo
 
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