Just wanted to share an experience I recently had with Ruger customer service. I traded my original LCP in on the new LCP MAX last December. After three trips to the range with three different makes of ammo I concluded that I had an issue with the accuracy. At a distance of 7 yards the gun was grouping horribly low and left. Roughly five inches low and six inches left. At first I thought it was possibly the ammo but two other brands later with 150 rounds down range it was clear there was something wrong. Sights were centered so that was not the issue. I called Ruger and spoke to a very nice woman with customer service. I explained my concerns and she immediately set me up to have my gun returned to Ruger for inspection. I boxed it up and UPS was at my door to pick it up the following day and at no charge to me. Emails from Ruger over the next few days kept me informed of what was happening and in eight days my gun was back at my door via Fed Ex. again at no expense to me. A letter included stated that the barrel had to be replaced. No explanation as to why but it went on to say that the gun now shoots within their specifications. I went directly to my local range and put 50 more rounds through it. See target of my first 10 rounds at 7 yards. Needless to say whatever was wrong is right now and thanks to Ruger’s excellent customer service. They really do stand behind their products.