Just wanted to share an experience I recently had with Ruger customer service. I traded my original LCP in on the new LCP MAX last December. After three trips to the range with three different makes of ammo I concluded that I had an issue with the accuracy. At a distance of 7 yards the gun was grouping horribly low and left. Roughly five inches low and six inches left. At first I thought it was possibly the ammo but two other brands later with 150 rounds down range it was clear there was something wrong. Sights were centered so that was not the issue. I called Ruger and spoke to a very nice woman with customer service. I explained my concerns and she immediately set me up to have my gun returned to Ruger for inspection. I boxed it up and UPS was at my door to pick it up the following day and at no charge to me. Emails from Ruger over the next few days kept me informed of what was happening and in eight days my gun was back at my door via Fed Ex. again at no expense to me. A letter included stated that the barrel had to be replaced. No explanation as to why but it went on to say that the gun now shoots within their specifications. I went directly to my local range and put 50 more rounds through it. See target of my first 10 rounds at 7 yards. Needless to say whatever was wrong is right now and thanks to Ruger’s excellent customer service. They really do stand behind their products.
LCP MAX and great Ruger customer service
- Thread starter Jrken124
- Start date
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frontstuffers
Single-Sixer
Go to Ruger's web page. There is a place there to contact the head of Ruger. Drop him a line and tell him what great service you received. I can attest that he reads these and will respond most of the time. It's good to let him hear the good stuff, I'm sure he gets enough of the bad. Glad it all worked out for you.
Heard they have a good reputation concerning customer service. When I bought my R/A rimfire I felt the last round was not feeding from the magazine smoothly enough for some reason. I felt it could be a spring issue. A quick call and a new magazine was sent immediately free of charge. Nice to receive that kind of service.
Mine is going back for the 3rd time Monday.
12 inches low 7 yards. Ruger keeps writing on ticket fired 30 rounds no issues. So what it goes bang. Sends me a bulls eye target he says is at 7 yards. Now way. Maybe target is 7 inches from muzzle when he shot his target. Range owner , myself and another man shot it off a tripod standing with 5 different brands of ammo at indoor Range. 7 yards. 12 inches low.
So more printed shipping labels. I attended to send it back a 100 times till they fix it. You want a bet it cannot be fixed. Then what ? MD
12 inches low 7 yards. Ruger keeps writing on ticket fired 30 rounds no issues. So what it goes bang. Sends me a bulls eye target he says is at 7 yards. Now way. Maybe target is 7 inches from muzzle when he shot his target. Range owner , myself and another man shot it off a tripod standing with 5 different brands of ammo at indoor Range. 7 yards. 12 inches low.
So more printed shipping labels. I attended to send it back a 100 times till they fix it. You want a bet it cannot be fixed. Then what ? MD
bandaidmd
Bearcat
Mines low and left as well, guess i better get ruger on the phone
I don't have a MAX but my LCP II also shoots way left at 15 feet. I have had others shoot it with the same results. If I lineup the right side post of the rear sight over the front sight I get 'near' the center of the target. Type of ammo makes no difference. I have compensated by holding center of the target and adjusting my laser to the bullet strike. Now it's forget the sights and use the laser.
bandaidmd
Bearcat
thx. where is Webster in Md. ?
About 1 mile west of I-95 just South of the Susquehanna River.
bandaidmd
Bearcat
Ok thx, know the area but mainly travel the other side of the river. Im down below Chestertown.
bandaidmd
Bearcat
Called Ruger today and told them of the accuacy issues. Immediatly asked if i would be ok with a new slide and barrell. They really didnt haggle so must be a known issue.
Of corse i had just put the stock trigger back in thinking the whole gun was going back.
Of corse i had just put the stock trigger back in thinking the whole gun was going back.
I wrote Ruger with questions about the accuracy issue I have with my LCP II. I await a reply.
