Wagonman012
Bearcat
- Joined
- Mar 9, 2017
- Messages
- 7
Hello All, I know the problem with the GSR and ejecting has been covered many times but the posts I've seen are usually inquiries about the problem and the Original Poster doesn't ever update and let the forum know how the issue was resolved. My issues were just resolved so at the risk of being redundant I thought I'd post and let anyone who has the same problem get an idea of what to expect. I'll try to make it short.
In January I bought a GSR. This is my first rifle. First time at the range about 6 out of 10 cases were not ejecting. Instead they were just laying in the receiver on top of the next round in the magazine. I was using Ruger mags, steel and plastic, and shooting Fiocchi 150 Gr. FMJBT. I called Ruger customer service, which I've read was very good, and the woman tells me, "oh, you're using foreign ammo. Try using some American ammo and everything should be fine". I'm not an ammo expert but I know Fiocchi isn't bad ammo. I understand also that different brands of ammo can function differently in different firearms but there was a feeling of being blown off at the end of the conversation. Also, I've never mailed or shipped a firearm and the woman wouldn't even answer my question about the procedure for shipping the rifle back if I had to return it.
I buy some good ol' American ammo ( Winchester, Remington, Federal, Hornaday ) and even a box of PMC ( S.Korean ) and go back to the range. Shot a mag of each and the same thing happens, but worse. Easily 7 to 10 rounds a mag just laying in the receiver.
Back to the phone. I call Ruger back and explain the problem again. I explain several times that the cases are being EXTRACTED but not EJECTED. Despite this the guy I talked to kept telling me I had an extractor problem. He offered to send me a new extractor and told me there is a video on Rugers web site showing how to replace the extractor. He suggests I watch it and if I can handle the repair myself call back and they'll send an extractor. I go to the web site. Can't find the video.
Call number three. I get a woman that directs me to the videos. I find a video explaining how to remove the bolt and how to remove the firing pin assembly from the bolt but nothing on how to remove the extractor.
Call number four. Now I go from aggravated to angry. I explain the problem again and tell the man this is my fourth call about this problem. The first words out of his mouth are, "send it back, we'll fix it".
Once Ruger received the rifle the turn around was one day. This worried me. I expected that Ruger tested the rifle, it worked, and they just sent it back. The other possibility was that this is such a common problem that once they get the GSR's they just swap out certain parts and follow a protocol. I believe now the latter is true. When I get the rifle back the packing slip states, " New Ejector, Repaired Bolt, Chamber Polished". I guess it wasn't the extractor after all!
Back to the range. I put about sixty rounds through the rifle and not one failure to eject. The rifle even ejected that weird Italian ammo ( Fiocchi ) I was warned about six feet. The GSR has been fun to shoot but now it's even better.
Ruger was the only company that I've ever had any brand loyalty to. I own four Ruger revolvers and a pistol but the experience has left me a little apprehensive about Ruger rifles. More the experience with customer service than the defect in the rifle but to that point if the remedy was simple enough to only require a one day turn around then why doesn't Ruger just manufacture the rifles properly the first time and avoid the hassle of having to fix them. Yes, I understand that it's most likely less expensive for Ruger to do it this way but for the few dollars a rifle it would take to manufacture them properly the first time Ruger could make that up in repeat sales. I was considering buying an AR-556 for my wife but now I'm not too sure. I haven't done any homework on the AR-556 yet, it might be a fine rifle but you have to figure, if Ruger is cutting corners on one product they are cutting corners on others. Then I'd have to call customer service again.
I hope this helps anyone who is having the same issues I had. Remember, if you have to call customer service tell them that you were shooting good old fashioned God fearing American ammo and you might get faster service. Also, make sure the person you are talking to at the company that made the rifle knows the difference between extracting and ejecting.
DM
In January I bought a GSR. This is my first rifle. First time at the range about 6 out of 10 cases were not ejecting. Instead they were just laying in the receiver on top of the next round in the magazine. I was using Ruger mags, steel and plastic, and shooting Fiocchi 150 Gr. FMJBT. I called Ruger customer service, which I've read was very good, and the woman tells me, "oh, you're using foreign ammo. Try using some American ammo and everything should be fine". I'm not an ammo expert but I know Fiocchi isn't bad ammo. I understand also that different brands of ammo can function differently in different firearms but there was a feeling of being blown off at the end of the conversation. Also, I've never mailed or shipped a firearm and the woman wouldn't even answer my question about the procedure for shipping the rifle back if I had to return it.
I buy some good ol' American ammo ( Winchester, Remington, Federal, Hornaday ) and even a box of PMC ( S.Korean ) and go back to the range. Shot a mag of each and the same thing happens, but worse. Easily 7 to 10 rounds a mag just laying in the receiver.
Back to the phone. I call Ruger back and explain the problem again. I explain several times that the cases are being EXTRACTED but not EJECTED. Despite this the guy I talked to kept telling me I had an extractor problem. He offered to send me a new extractor and told me there is a video on Rugers web site showing how to replace the extractor. He suggests I watch it and if I can handle the repair myself call back and they'll send an extractor. I go to the web site. Can't find the video.
Call number three. I get a woman that directs me to the videos. I find a video explaining how to remove the bolt and how to remove the firing pin assembly from the bolt but nothing on how to remove the extractor.
Call number four. Now I go from aggravated to angry. I explain the problem again and tell the man this is my fourth call about this problem. The first words out of his mouth are, "send it back, we'll fix it".
Once Ruger received the rifle the turn around was one day. This worried me. I expected that Ruger tested the rifle, it worked, and they just sent it back. The other possibility was that this is such a common problem that once they get the GSR's they just swap out certain parts and follow a protocol. I believe now the latter is true. When I get the rifle back the packing slip states, " New Ejector, Repaired Bolt, Chamber Polished". I guess it wasn't the extractor after all!
Back to the range. I put about sixty rounds through the rifle and not one failure to eject. The rifle even ejected that weird Italian ammo ( Fiocchi ) I was warned about six feet. The GSR has been fun to shoot but now it's even better.
Ruger was the only company that I've ever had any brand loyalty to. I own four Ruger revolvers and a pistol but the experience has left me a little apprehensive about Ruger rifles. More the experience with customer service than the defect in the rifle but to that point if the remedy was simple enough to only require a one day turn around then why doesn't Ruger just manufacture the rifles properly the first time and avoid the hassle of having to fix them. Yes, I understand that it's most likely less expensive for Ruger to do it this way but for the few dollars a rifle it would take to manufacture them properly the first time Ruger could make that up in repeat sales. I was considering buying an AR-556 for my wife but now I'm not too sure. I haven't done any homework on the AR-556 yet, it might be a fine rifle but you have to figure, if Ruger is cutting corners on one product they are cutting corners on others. Then I'd have to call customer service again.
I hope this helps anyone who is having the same issues I had. Remember, if you have to call customer service tell them that you were shooting good old fashioned God fearing American ammo and you might get faster service. Also, make sure the person you are talking to at the company that made the rifle knows the difference between extracting and ejecting.
DM