Brand New GP100 - a few issues, worth sending to Ruger?

Thanks guys. Lots of varying opinions here. I also kept going back and forth on it.

Decided I'd send it in. Ruger customer service rep who has been awesome and fast with me said she marked this time for it to be checked and cleared by "the lead of the dept" so hopefully that helps.

I'm guessing one of two things will happen. Either it'll come back to me and they'll say it's within spec, or they'll say it's not in spec and replace it again... And I'll have to pony up the transfer fee again and pray I get one that is actually good this time. Ugh.
that sucks, but I would have sent it back as well.
 
I don't see the issue you're referring to.

The barrel doesn't look bent as both sides meet the mainframe equally.

The barrel isn't overtightened, the areas I circled in red show the height on both sides of the rib equidistant on each side in relation to the top strap. If I were over/under tightened, the angle would be noticeable.

The rear sight, if regulated by you to be correct, seems centered. I don't see an issue. I mean, the front sight itself MIGHT be bent, but doesn't appear to be.

The post above with the lines drawn...the lines aren't straight. So that makes things appear worse.

The rotational movement of the cylinder is normal. The splatter may be unburned powder granules, not bullet fragments.

If the gun shoots well, I'd keep it. You'll play games forever with Ruger. Don't let them fool you, there are very few "technicians" at Ruger, so you won't likely get one on the phone. It'll be someone from the assembly line at best.

Moral of the story, buy older, used Rugers. Ones built back in the day of quality control BEFORE it leaves the factory. Sure it limits choices, but you won't end up with the junk they produce these days.

Good luck.
Thanks for looking into it. The barrel is not clocked incorrectly as you pointed out - so it's not like it was under torqued or over torqued

Take a look again. It appears the hole threaded into the frame for the barrel to screw into was not done squarely. When installing these barrels they are screwed in and "crushed" for the final torque, so that's why there isn't a gap on either end. Nonetheless if you follow the barrel from muzzle to frame you can see it's not going straight into the frame.
 
No response yet from Ruger for anyone still curious of an update. Interestingly they got back to me 8 days after delivery the first time around, while I'm at day 13 as of now with nothing yet. Might reach out on Fri to see.
 
Ruger must have been listening haha. Received a call from a rep in Quality Control today (first time around i got an email from Customer Service).

He explained that they checked the barrel and it was in fact angled and not installed appropriately. Again deemed unrepairable and will need replaced.

He said he chose a "really good one" and is having multiple techs check it and take it to the range to ensure it fires correctly.

He did note that, like many of you said, because of the finishing touches on the polished frame that sometimes there can be an illusion of the barrel being crooked on the stainless GP100s; however, he did admit they checked this one with straight edges and measured and it was in fact crooked as I suspected. He did make sure to mention though that the new one may still appear crooked because of the illusion and that that is normal and common, but that the replacement will in fact have a straight barrel.

He said customer service will reach out on Mon to get paperwork figured out. Betting I'll have to have it sent to an FFL and pay the fee, but sounds like I may have the GP100 back here in 1 week! Will report back with any updates, thanks all.
 
As an FFL I have had issues with various vendors and the lack of Quality in their products. Ruger , Smith, and Colt. Seems like it's getting worse.
I've worked in the Quality field for 40+ years and this is not acceptable. Another example of production running Quality.
 
Quick Update: After looking at this GP100 until my eyes went numb, it now looks like the barrel may not actually be canted, but that the front of the body of the revolver is slightly imperfect. When I ignore the front of the body where the barrel attaches, and instead focus on the rear sight, the hammer, the rear backstrap above the grip, etc and try to make those straight, the barrel appears to be perfectly straight with them. That would explain my gap measurements too I think...
Yes You paid good money In m my opinion it should be factory fresh with a beautiful finish
 
Welp, got the third GP100 today over lunch. Lo and behold, barrel crooked just like the last 2. Honestly so exhausted I just accepted it and took it home...

Everything else seems perfect on it. Shot around 100 rounds when I got home and it seems to shoot true, though I did have to adjust the rear sight a bit farther to the right than I like, but it's hitting well at 25 yards on paper and hitting a 2/3 size steel torso target at 60 yards so I'll take it.

Amazing to me that 3 GP100s all the had the same issue, and all in the same way - pointing left. Took my straight edges in the garage and confirmed it is again around 1.5 degrees canted to the left.

Like I said, just so disillusioned with it and the stress and waiting, I'm just taking it. I'll make it my beater workhorse and call it a day. At least it shoots well.
 
Right haha. Doing some more exact measurements at my bench, I have found that this barrel is actually more crooked than the last one. Just going with it. Maybe if I ever stumble upon a 5" at a store with a straight barrel I'll buy it and sell this one. Just such a massive bummer. Needless to say I won't be buying another Ruger ever again.
 
For future reference for anyone dealing with a similar issue, here are a few photos showing the crooked barrel on the third GP100. All had the same problem. It is not a trick of the eye as I was able to measure a 0.03" difference in space from side of the other when measuring square against the barrel.
 

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Its harder for me to tell but it appears as though the cylinder is square with the frame, meaning the cylinder and barrel are out of square slightly.

I'd love to check with a range rod but couldn't find anything affordable out there
 
Welp, got the third GP100 today over lunch. Lo and behold, barrel crooked just like the last 2. Honestly so exhausted I just accepted it and took it home...

Everything else seems perfect on it. Shot around 100 rounds when I got home and it seems to shoot true, though I did have to adjust the rear sight a bit farther to the right than I like, but it's hitting well at 25 yards on paper and hitting a 2/3 size steel torso target at 60 yards so I'll take it.
Don't you just love the fact that the "lead tech" you spoke to lied about every single thing in that convo. All the crap about picking out a perfect one, multiple techs measuring it, range tests, etc. All of it bull crap. Wouldn't surprise me one bit if they threw your first 2 in the trash and just grabbed another off the shelf. He even told you the new one would "appear" crooked. It's like he knew he was lying to you (sarcasm).

I know you're tired of the hassle, but there's no way I'd accept a POS gun at this point. Ruger will have won, they outlasted you. Still ended up with junk AND out the extra transfer fees, time waiting, etc.

I'd call them once more, start off politely, then go nuclear. Demand a refund, not a replacement PLUS the transfer fees you're out. Your choice though.

This is why the older guns bring a premium on the used market. They're built right. The GP is (well, was) a great gun, handy, accurate, well-built.

If you can find an older model, it'll likely be fine. Up to about the 175-prefix serial number range. 174- prefix and under to be sure.
 
Sorry guys, things are more active on the other forum so havent updated here. I came to realize that, despite the barrel truly being crooked by 1 degree, that the hand finished frame was giving the illusion of the barrel being even more crooked...

So, I got out of work early today and decided I'd try my hand at grinding down the right side of the frame to aid in removing the excess illusion of barrel cant.

It was honestly much easier than I thought!! Used a metal bastard file to shape it until I was satisfied, then sanded for a bit with 400 grit, then 600 grit, and I stopped at 600 - without me even trying, the finish nearly matches the Ruger factory brushed finish! I just ensured to finish up sanding in the same grain direction they did at the factory.

I could have kept going, and could even do a bit of the left side, but thinking back to what @Scswolf said about Mouse and Mole and decided to quit while I was ahead.

Is the barrel still crooked to 1 degree? Yes, absolutely, and the Range Rod test tomorrow will tell if it's a mechanical problem or not. But visually, WOW, I can't believe how much better it looks!

I know I'm tricking my eye with the reshaped frame, but I think the way the frame was originally hand finished was creating an illusion of even more than 1 degree of cant.

Now, holding it in my hand, I can barely tell it is crooked. So much so, that I think if I had received it this way from the factory and never did some precise measurements, I would have thought it was a straight and true barrel.

Hard to capture in photos but here is a before and after, same location and as close to same angle as I could manage. Pictures arent doing it justice but even from these photos I think it looks more straight, which helps me enjoy it a bit more!!

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