I've been dealing with the same dealership owner, GMC, Cadillac, Buick, going on 30 years. My employer purchased a new company vehicle through him every year for me, and every 3 years as a bonus program they also purchased my wife a vehicle as well. When I retired they gave us the titles to the current vehicles that we were driving at the time, 10 years ago. Since that time I've gone through 2 GMCs just because I want new trucks and the wife has gone through 2 foreign SUVs. Last January she was given a bill for $2,650.00 for a 30 thousand mile service. In July the electronic system went haywire just out of mileage and time warranty. After the repair I told her it was time for that turd to go. She settle for a GMC short wheel base Yukon, Phil the owner found her a company program vehicle with 1600 miles on it. It wasn't her favorite color but the deal he was offering trumped that thought. Well everything was going swimmingly until at 4800 miles the transmission started leaking a sizable amount of fluid on the garage floor so off to the dealership. They gave her a loaner to drive while they looked to see what was up. Come to find out the trans case had a crack in it. It took 3 and a half months to get a new trans from GM and get it installed.
Now all this time I had driven the the thing locally and not much highway or interstate and the same for her. Well they got everything altogether and all was fine and I heard nothing from her regarding anything going on with the machine. As we were planning out out west trip for September and October she suggested we take her vehicle. I took it to the dealership and had the oil changed and a new set of Michelin LTX tires installed to rid us the factory goodyears. Drove it home on our little back roads and noticed nothing unusual, so off we went to Wyoming. The longer I drove it the more I noticed it was pulling to the right, it seemed you had to be constantly driving the thing. I thought oh well it is out of alinement I'll get it taken care of when we get home. By the time we arrived at Bobby Tyler's place in Taxes the audio on the GPS and radio and onstar had gone silent. Called the service manager for any assistance but he didn't have a clue as to what was going on, audio or pulling to the right problem.
Arrived back home and took the owner and service manager for a ride and they both agreed something wasn't right about the way it was handling and the electronic system had a failure. This was October the 15th when I left them with the contraption, they advised they did this and that but the pulling to right had not been corrected and they weren't sure what was causing it. This morning I received a call from the owner, Phil, and he asked me if I would bring Linda and the title to the store around 2:00pm, I could and what was up. He said he'd tell us when we got there. He said when we arrived that there was a big problem with that Yukon and would we be willing to just take a like SUV with 2300 miles on it and call it square. Only thing the new SUV had some extra electronics that her's didn't have, duh, what's wrong with this picture, nothing. It sure is a pretty cheyenne red with tan leather. I did catch a glimpse of her SUV in the very back lot it looked as if it had rolled over several times, the right side of the front end had collapsed on a high speed test drive.
I don't know if any of you have ever read the find print when dropping off a car or truck at a dealership. Your insurance company is on the hook if anything should happen to the vehicle or anyone at the dealership that might get get injured while operating said vehicle. In this case Phil my dealership friend just stepped up and took care of this.
All's well that ends well....I glad this didn't turn into a po-po storm and no one was hurt in the mishap.
Now all this time I had driven the the thing locally and not much highway or interstate and the same for her. Well they got everything altogether and all was fine and I heard nothing from her regarding anything going on with the machine. As we were planning out out west trip for September and October she suggested we take her vehicle. I took it to the dealership and had the oil changed and a new set of Michelin LTX tires installed to rid us the factory goodyears. Drove it home on our little back roads and noticed nothing unusual, so off we went to Wyoming. The longer I drove it the more I noticed it was pulling to the right, it seemed you had to be constantly driving the thing. I thought oh well it is out of alinement I'll get it taken care of when we get home. By the time we arrived at Bobby Tyler's place in Taxes the audio on the GPS and radio and onstar had gone silent. Called the service manager for any assistance but he didn't have a clue as to what was going on, audio or pulling to the right problem.
Arrived back home and took the owner and service manager for a ride and they both agreed something wasn't right about the way it was handling and the electronic system had a failure. This was October the 15th when I left them with the contraption, they advised they did this and that but the pulling to right had not been corrected and they weren't sure what was causing it. This morning I received a call from the owner, Phil, and he asked me if I would bring Linda and the title to the store around 2:00pm, I could and what was up. He said he'd tell us when we got there. He said when we arrived that there was a big problem with that Yukon and would we be willing to just take a like SUV with 2300 miles on it and call it square. Only thing the new SUV had some extra electronics that her's didn't have, duh, what's wrong with this picture, nothing. It sure is a pretty cheyenne red with tan leather. I did catch a glimpse of her SUV in the very back lot it looked as if it had rolled over several times, the right side of the front end had collapsed on a high speed test drive.
I don't know if any of you have ever read the find print when dropping off a car or truck at a dealership. Your insurance company is on the hook if anything should happen to the vehicle or anyone at the dealership that might get get injured while operating said vehicle. In this case Phil my dealership friend just stepped up and took care of this.
All's well that ends well....I glad this didn't turn into a po-po storm and no one was hurt in the mishap.
