Anyone here use Medtronic's 780G pump and CGM unit?

[turd]

My question relates to how to avoid basal rates set in the pump when you need no insulin. I was scheduled for a GI hydrogen test and had serious restrictions on what I could eat the day before the test, and then not allowed to eat anything for 12 hours before the 3 hour test. I had to cancel as my pump could not be (or neither I nor my Endocrinologist knew how to) shut it down for 15 hours. I had an insulin reaction and had to cancel the test.

I know this means nothing to most of you, but there is a diverse group here and I am hoping someone knows about this stuff or has more experience than I do. I have had the pump and cgm system for about 9 months and haven't been in this situation before. I don't know, I may need to meet with a Medtronic rep.

Any other participants?

 

[41Dude]

Oh, Hell. I have no idea of what you are going through.
But I hope it all works out
and you stay healthy

 

[turd]

^^^It WILL be OK. I command it to be so. This all is new tech and it works pretty well, I am always kind of the outlier with things that aren't SUPPOSED to be an issue. I have been following up and I THINK we have it figured out, I just wondered if anyone else was on it and how it was going for them.

 

[Jeepnik]

My question relates to how to avoid basal rates set in the pump when you need no insulin. I was scheduled for a GI hydrogen test and had serious restrictions on what I could eat the day before the test, and then not allowed to eat anything for 12 hours before the 3 hour test. I had to cancel as my pump could not be (or neither I nor my Endocrinologist knew how to) shut it down for 15 hours. I had an insulin reaction and had to cancel the test.

I know this means nothing to most of you, but there is a diverse group here and I am hoping someone knows about this stuff or has more experience than I do. I have had the pump and cgm system for about 9 months and haven't been in this situation before. I don't know, I may need to meet with a Medtronic rep.

Any other participants?

Call Medtronic's. They'll have a toll free number on the packaging. I've found with my CGM that support is really good.

 

[turd]

^^^My experience with Medtronic lately hasn't been that wonderful, so I thought I'd ask here just to see. My endocrinologist has a nurse on the same system and I think we have it figured out. Thanks for your suggestion, tho.

 

[Jeepnik]

If you aren't happy about Medtronic's support go to some of the social media/ forums/ blogs and speak up. Medtronic's monitors the social media regarding their products.

 

[wproct]

My Grandson who is 28 is type 1 diabetic and I think he has a Medtronic pump. He is very good at understanding the whole system. If you don't have your answer yet please let me know and I will try to put you in touch with him.

 

[turd]

Again, you guys are great. I was really PO'd last night when I couldn't figure out how to turn it off. Well, you can't turn it off. You CAN temporarily halt basal infusions for up to 24 hours. Now I know how to do that. My endocrinologist's nurse has one of these and explained it to me. It was me, per usual. Computers don't make mistakes, it is your fault that you don't understand them.

Medtronic's customer service has not gotten better recently. I have been using one of their pumps for nearly 20 years. They used to be really up on this, but lately it has been hit or miss for me, PLUS you have to spend several minutes listening to their advertising whilst they shuffle you through their phone answering system. Aaaargh.

 

[wproct]

I feel for you. I had no real idea what all was involved with this until my Grandson was diagnosed just months after he turned 21. He is the type of person who takes everything with the seriousness that it deserves and manages it well, but it's not easy.

 

[Jeepnik]

OP, you don't mention what type of CGM you're using. Or if the pump is slaved stop it. But you should contact both Medtronic and the CGM manufacturer, if different and make them aware of this incident.

Medical device companies are concerned when users aren't happy.
The CGM's and pumps are light years ahead of the old finger sticking, carb counting and calculating available when I was diagnosed decades ago. Not completely plug and play but every year sees improvements.

The sad thing is the FDA is so slow to permit both medications and devices that these are usually available outside the US first. Sometimes years earlier.

Heck, they are testing gene therapies in Europe that have resulted in some folks becoming essentially non diabetic. That's right, actually curing diabetes.

 

[turd]

^^^Thank you for your concerns, I do appreciate what you are saying, and yes, you are correct. The 780G system uses Medtronic sensor and transmitter, so all is Medtronic. You must have a different set up. I should not have posted here because I was in pursuit of an answer with my Endocrinologist at the same time. I was frustrated. I just thought with this diverse group, someone may have run into the same thing before.

This NOT about anything Medtronic has done or didn't do. This is about MY not knowing this new system as well as I should. It has been resolved to my satisfaction. Again, thank you for your concern.

 

[Jeepnik]

Blogs, forums and social media sites allow the sharing of information between both medical professionals and patients. In addition they can also provide support from fellow diabetics.