I sent my new .22 GP back to Ruger a couple of weeks ago for some issues discussed in this thread.
http://www.rugerforum.com/phpBB3/viewtopic.php?f=3&t=253790
I called them Monday to get a status update and I was told someone would get back with me Tuesday. Tuesday came and went but I never got a call. Wednesday morning they called first thing in the morning, but I was still in bed and missed it. I called back but was never able to get through to the CS agent handling my case.
I called first thing this morning and was able to talk to the agent, a nice lady named Kim. She apologized for not calling me back and explained to me why. Evidently, they have deemed my gun unrepairable and, since it was the 4" distributor exclusive, it was a limited run and is no longer in production. She hadn't called me back because she was working with her supervisor on how they were going to resolve the issue.
She was still working on that first thing this morning when I called. Her supervisor just happened to be standing next to her while we were talking and said he had just heard back from the production floor and they were going to build a new gun for me today and it should ship later today or tomorrow! While I'm sure all that's required is typing in a different program number on a CNC lathe to cut the 5.5" barrel down to 4" it still takes time away from normal production. I'm very happy they're going the extra mile to do this!
I really wonder what they found wrong with my original gun. The cylinder itself should have been easy to replace and fit. Maybe the depth of the pocket the firing pin was threaded into was too deep and it would have allowed it to dent the new cylinder. I guess it could have been one of the other issues it was sent in for too, sticky extraction and bulged cases. Again though, a new cylinder should have fixed that. They aren't saying, so I guess we'll never know.
I'm hoping, fingers crossed, that they'll give it a good once over and make sure there aren't any fit, finish problems or other issues like burrs on the ejector star.
Since it was a Davidson's exclusive and they have a lifetime warranty, so I guess I could have sent it back to them for an exchange. I'd have had to pay to ship and if they were out I'd have ended up with a refund or a 5.5" model, which would have been O.K. too I guess. I kinda wonder if the new gun will fall under Davidson's or would be considered a factory one off since the serial number won't fall in the range of the original Davidson's allotment. I have to call back to see if they'll cover the FFL transfer fee, so I'll ask about that if I remember.
I'll post an update when I get it, hopefully Saturday or Monday.
http://www.rugerforum.com/phpBB3/viewtopic.php?f=3&t=253790
I called them Monday to get a status update and I was told someone would get back with me Tuesday. Tuesday came and went but I never got a call. Wednesday morning they called first thing in the morning, but I was still in bed and missed it. I called back but was never able to get through to the CS agent handling my case.
I called first thing this morning and was able to talk to the agent, a nice lady named Kim. She apologized for not calling me back and explained to me why. Evidently, they have deemed my gun unrepairable and, since it was the 4" distributor exclusive, it was a limited run and is no longer in production. She hadn't called me back because she was working with her supervisor on how they were going to resolve the issue.
She was still working on that first thing this morning when I called. Her supervisor just happened to be standing next to her while we were talking and said he had just heard back from the production floor and they were going to build a new gun for me today and it should ship later today or tomorrow! While I'm sure all that's required is typing in a different program number on a CNC lathe to cut the 5.5" barrel down to 4" it still takes time away from normal production. I'm very happy they're going the extra mile to do this!
I really wonder what they found wrong with my original gun. The cylinder itself should have been easy to replace and fit. Maybe the depth of the pocket the firing pin was threaded into was too deep and it would have allowed it to dent the new cylinder. I guess it could have been one of the other issues it was sent in for too, sticky extraction and bulged cases. Again though, a new cylinder should have fixed that. They aren't saying, so I guess we'll never know.
I'm hoping, fingers crossed, that they'll give it a good once over and make sure there aren't any fit, finish problems or other issues like burrs on the ejector star.
Since it was a Davidson's exclusive and they have a lifetime warranty, so I guess I could have sent it back to them for an exchange. I'd have had to pay to ship and if they were out I'd have ended up with a refund or a 5.5" model, which would have been O.K. too I guess. I kinda wonder if the new gun will fall under Davidson's or would be considered a factory one off since the serial number won't fall in the range of the original Davidson's allotment. I have to call back to see if they'll cover the FFL transfer fee, so I'll ask about that if I remember.
I'll post an update when I get it, hopefully Saturday or Monday.
