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 Post subject: Ruger repair service
PostPosted: Sun Sep 04, 2011 10:20 am 
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Bearcat

Joined: Sun May 22, 2011 5:21 pm
Posts: 57
Location: West Texas
Would anybody know about how long it takes ruger to fix a gun. My sr9 was ftf and I sent it through the gun dealer about over 2 weeks ago.


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 Post subject:
PostPosted: Sun Sep 04, 2011 11:26 am 
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Single-Sixer
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Joined: Fri Sep 24, 2010 3:02 pm
Posts: 265
Location: Kentucky
I would say you should get it back this week, seems they around 2 week turn around. Why did you send it in?

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 Post subject:
PostPosted: Sun Sep 04, 2011 12:37 pm 
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Bearcat

Joined: Sun May 22, 2011 5:21 pm
Posts: 57
Location: West Texas
jstanfield103 wrote:
I would say you should get it back this week, seems they around 2 week turn around. Why did you send it in?


It was failing to feed. I would notice when it would happen the rim of the bullet would get caught underneath the striker pin. Hopefully it comes back like new.


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 Post subject:
PostPosted: Sun Sep 04, 2011 12:57 pm 
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Single-Sixer

Joined: Sat Nov 27, 2010 10:11 pm
Posts: 336
Location: Mesa, AZ
The only time I had a problem, I had it fixed up and back in hand within 3 hours.

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 Post subject:
PostPosted: Sun Sep 04, 2011 8:32 pm 
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Bearcat

Joined: Sun Aug 08, 2010 5:53 am
Posts: 77
Location: North Carolina
sent one in the other day and there telling me 2 weeks but they are closed last friday and this monday for the holidays


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 Post subject:
PostPosted: Tue Sep 06, 2011 11:33 am 
I sent a Single-Six in for a .012 barrel/cylinder gap. Got it back in twelve days with new barrel, .004 gap.


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 Post subject:
PostPosted: Tue Sep 06, 2011 3:49 pm 
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Bearcat

Joined: Sun May 22, 2011 5:21 pm
Posts: 57
Location: West Texas
Now I'm thinking the gun store took their sweet time on sending it, cuz I haven't gotten it back yet.


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 Post subject:
PostPosted: Tue Sep 06, 2011 11:58 pm 
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Single-Sixer

Joined: Sat Nov 27, 2010 10:11 pm
Posts: 336
Location: Mesa, AZ
RobbyRotten wrote:
axisofoil wrote:
The only time I had a problem, I had it fixed up and back in hand within 3 hours.


Very funny! You're lucky to live so close to the factory. :)


I wasn't trying to be funny. It's a true story. ;)

Broke a striker. Called them, said I could be in 2 hours afterward, they said ok, and handed me a new striker assembly when I got there. Problem solved. :D

But yeah... shouldn't take too long. I imagine if they do same-day turnaround for those of us that are only a quick jaunt from the factory, they should have you fixed up in a jiffy.

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SR40~SR9c~10/22

And some various other non-ruger stuffz


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 Post subject:
PostPosted: Wed Sep 07, 2011 8:44 pm 
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Buckeye

Joined: Fri Jan 16, 2009 3:32 pm
Posts: 1450
Location: SE Michigan
Must be nice to live in Ruger-Mecca.

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 Post subject:
PostPosted: Wed Sep 07, 2011 8:51 pm 
Took two+ months with my p95 a couple of years ago..............of course at the time they had two different model pistols on recall.


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 Post subject:
PostPosted: Thu Sep 08, 2011 5:47 am 
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Bearcat

Joined: Sun May 22, 2011 5:21 pm
Posts: 57
Location: West Texas
b.thomas wrote:
Took two+ months with my p95 a couple of years ago..............of course at the time they had two different model pistols on recall.


Wow that's something I did not want to hear. Does anyone know if there is any recalls going on right now?


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 Post subject:
PostPosted: Sat Oct 01, 2011 3:41 pm 
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Bearcat

Joined: Sun May 22, 2011 5:21 pm
Posts: 57
Location: West Texas
Finally got it back today. It took over 6 weeks, but it was the dang gun dealer fault. It took them 4 weeks to get it shipped off. Anyways, they replaced the extractor and fixed the barrel. Now it's shooting flawless and couldn't be more satisfied. The dealership bummed me out by showing low grade customer service.


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 Post subject:
PostPosted: Sat Oct 01, 2011 3:51 pm 
In case anybody else wants to know, here's what Ruger told me Friday.

Please allow us a ten to fifteen business days for the turn around, in order for us to process / repair / deliver your firearm back to you. Please check back with us at a later date for status. We do appreciate your patience.

No, this is not true, we would be happy to provide you with a tracking number when your firearm is shipped back to you. I will pass along your email to all the appropriate parties, and provide you with this tracking number.

I agree about dealers being the problem sometimes. When I ordered my 9c I called the online dealer, Fed. Express every other day cause my FFL said it hadn't arrived. Finally found out they had gotten it 10 days before and didn't know it.


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