louiethelump
Buckeye
Had to send one back to Ruger. Bought a bronze to replace the one I passed on to a board member and the new one would not time. All 6 chambers would not lock into place unless you cocked the hammer very forcefully. It WOULD fire out of time and out of battery. I did not shoot it. Called Ruger and the nice young lady there told me there was a Wrangler specific protocol and she would have to call me back later that day or the next day after taking it to (boss) I guess. I waited 8 days and got no call back. I called them back. Different girl. She looked up my call from the first time and read the notes. Had no explanation as to why no call back. Said she would call me back to see if she would be authorized to send me a label to ship it back. I asked about a return box and was told no, a label. Had to provide my own box.
Got call back in a few hours and they send shipping label for FedEx and instructions for return by email. Got label right away. Drove 75 miles round trip to the closest manned company shipper which was park of the instructions that it could not go just to a drop point; had to be actual Fed Ex shipper and that I was required to tell them it contained a gun as required by law. It went back Tuesday.
We will see what happens. Will be returned to my home address.
Not all that impressed with what used to be Ruger stellar customer service. Seems special rules for Wranglers.
Got call back in a few hours and they send shipping label for FedEx and instructions for return by email. Got label right away. Drove 75 miles round trip to the closest manned company shipper which was park of the instructions that it could not go just to a drop point; had to be actual Fed Ex shipper and that I was required to tell them it contained a gun as required by law. It went back Tuesday.
We will see what happens. Will be returned to my home address.
Not all that impressed with what used to be Ruger stellar customer service. Seems special rules for Wranglers.