There are always some circumstances that we may not know about. I sent in a Super that had a bunch of cold blue around front sight area and the technician said it had been heated (not correct) and that they would not work on it other than doing the safety update. I had them return it with the update installed. I believe it is commercial law that they have to return it if requested; just as an auto repair facility has to give you your old parts if you ask for them. There are some new employees that are not aware of what is what. I recently called Prescott to see what the cost of a refinish would be. They said twice in a row to me repeatedly asking (in a calm polite tone) that it would have to be evaluated by a technician. On my third request I asked if it was $50 or $500 for the refinish and again I was just told it had to be sent in. I wrote to the CEO per their website and within a few days had a wonderful return call from a manager saying that was not the way the call should have been handled and that they would work on correcting that. I was then told that it still required some evaluation but that the MAXIMUM for a refinish was $150. Hope this current info is of assistance to someone.