RugerForum.com

This is a Ruger Firearms enthusiast's forum, but it is in no way affiliated with, nor does it represent Sturm Ruger & Company Inc. of Southport, CT.
It is currently Mon Nov 18, 2019 3:58 am

All times are UTC - 7 hours [ DST ]




Post new topic Reply to topic  [ 6 posts ] 
Author Message
PostPosted: Thu May 09, 2019 5:36 pm 
Blackhawk

Joined: Thu Jun 26, 2003 1:01 am
Posts: 929
Location: NYS
Ruger Customer Service in Prescott gets an A+ from me ...AGAIN. I bought some extra (after market) mags for my wife's Mk III only to find out that it's actually a MK II. Then, my quick mind realized that the MK III mags could be used in my brand new MK IV Lite IF I could obtain the correct magazine base plate (s). It appeared that the base plates were not a separate item (per the schematics) but I called and asked for help. I told the nice young lady of my stupid error and asked if she could help me. She said" 'hold on a minute and let me see if I can conjure-up something for you'. A few minutes late, she is back on the line and asked me if I could live with a coupla "used" base plates that she found for me. I said: 'of course I can.... let me get my credit card out'. She said, they're FREE and on the way to you as we speak.... They arrived and look brand new to me; and they fit and work as hoped for. God Bless that nice young lady..... RUGER, are you paying attention.... ??? MANY THANKS for hiring the motivated people in Prescott.


Top
 Profile  
 
PostPosted: Fri May 10, 2019 1:00 pm 
Hunter

Joined: Sat Mar 20, 2010 9:11 pm
Posts: 3259
Location: Ridgefield WA
I have enjoyed similar experiences with Ruger service.


Top
 Profile  
 
PostPosted: Mon May 13, 2019 6:27 pm 
Hawkeye

Joined: Fri Apr 03, 2009 7:01 pm
Posts: 7205
Location: People's Republik of Kalifornia
Bravo! Just another example of many reflecting Ruger's excellent service policy and excellent personnel!

_________________
Jim
Ruger single action "collector, accumulator, builder and shooter"
NRA Life
CRPA Life
CRPC Life
SASS Life
SWCA
RCA


Top
 Profile  
 
PostPosted: Sun May 26, 2019 5:44 pm 
Blackhawk

Joined: Wed Aug 22, 2007 1:01 am
Posts: 563
Location: Lewiston, MI USA
I +hit it lucky on a repair of a Mark II about 3 yrs ago.. Ended up no charge and free freight both ways.

Barrel had to be pinned as it wanted to loosen and the ejector was either replaced or repinned. Runs like a champ now.


Top
 Profile  
 
PostPosted: Sun Jun 23, 2019 8:04 pm 
Hawkeye

Joined: Fri Apr 03, 2009 7:01 pm
Posts: 7205
Location: People's Republik of Kalifornia
Thx to you two for taking the time to write about good outcomes from Ruger. We see far more bad news than all the good news.

_________________
Jim
Ruger single action "collector, accumulator, builder and shooter"
NRA Life
CRPA Life
CRPC Life
SASS Life
SWCA
RCA


Top
 Profile  
 
PostPosted: Mon Jun 24, 2019 5:48 am 
Blackhawk

Joined: Thu Jun 26, 2003 1:01 am
Posts: 929
Location: NYS
Here's another one: This past week, I took the magazine of my Mk IV apart to clean it and, of course, lost the plastic plunger inside the mag. I gotta learn that I'm old and that fast moving stuff seems to vanish from sight even in a TINY workshop. Anyway, there is no specific schematic with a part designation in the Ruger 'operator' manual and the nice lady at Ruger couldn't find it as a separate part. So, after looking thru her conmputer for awhile, she told me that she was going to send me a whole new mag. and asked me to simply mail back the old 'broken' one (she even said she will mail me a return shipper for that purpose). You gotta love'em.......


Top
 Profile  
 
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 6 posts ] 

All times are UTC - 7 hours [ DST ]


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum

Search for:
Jump to:  
Powered by phpBB® Forum Software © phpBB Group